UX Audit Services Toronto
Expert review of your current product — we identify friction points and deliver actionable fixes to improve conversion and retention.
Systematic evaluation against established usability principles to surface navigation, layout, and interaction issues.
Data-driven analysis of user behavior patterns — where they click, scroll, drop off, and get confused.
Prioritized recommendations ranked by impact and effort — a clear roadmap to better UX and higher conversions.
Why a UX Audit Matters
You know something is wrong with your product but you can't pinpoint what. Conversion rates are lower than they should be, users drop off at unexpected points, and support tickets keep coming in about the same flows. Without a structured evaluation, teams end up guessing at fixes — redesigning the wrong screens while the real problems go unaddressed.
A UX audit replaces guesswork with evidence. We combine analytics data, heuristic evaluation, and real user testing to surface exactly where your product is losing people and why. The result is a prioritized roadmap of fixes ranked by impact and effort — so you know precisely what to improve first to move the metrics that matter most.
Our UX Audit Process
Analytics Review
We analyze your existing analytics, heatmaps, and session recordings to understand where users are dropping off, getting stuck, or behaving unexpectedly.
Heuristic Evaluation
Our designers walk through every key flow in your product, evaluating it against established usability principles to catch navigation issues, unclear copy, and interaction problems.
User Testing
We run moderated sessions with real users from your target audience — observing where they struggle, what they misunderstand, and what they expect but cannot find.
Findings Report
Every issue is documented with screenshots, severity ratings, and specific recommendations — no vague feedback, just clear problems paired with actionable solutions.
Prioritized Roadmap
We deliver a ranked action plan organized by impact and effort — quick wins you can ship this week alongside strategic improvements for the longer term.
Why Choose TechPlato
Find Hidden Revenue Leaks
We uncover the usability problems that are silently costing you conversions, signups, and renewals — issues you may not even know exist.
Prioritized Action Plan
Every recommendation is ranked by business impact and implementation effort so your team knows exactly what to tackle first.
Data-Backed Recommendations
Our findings are grounded in analytics, heuristic principles, and real user behavior — not opinions or design trends.
Quick Wins Identified
We flag low-effort, high-impact fixes you can ship immediately — so you start seeing results before the full roadmap is even underway.
Frequently Asked Questions
When should I get a UX audit?
Anytime you suspect your product is underperforming — declining conversions, high churn, rising support tickets, or low engagement. A UX audit is also valuable before a major redesign to ensure you fix the right problems instead of introducing new ones.
What is included in the audit?
You receive a comprehensive report covering analytics analysis, heuristic evaluation findings, user testing insights, annotated screenshots of every issue, severity ratings, and a prioritized roadmap of recommended fixes.
How long does a UX audit take?
A typical UX audit takes 2 to 4 weeks depending on the size and complexity of your product. Simpler products with fewer flows can be completed in under 2 weeks, while larger platforms may require the full timeframe.
What kind of ROI can I expect?
Clients typically see measurable improvements within weeks of implementing our recommendations — higher conversion rates, reduced support volume, and improved user retention. The audit pays for itself many times over by eliminating the friction that costs you customers.
Do you fix the issues you find?
We can. The audit itself is a standalone deliverable, but many clients choose to have us design and implement the recommended fixes as a follow-up engagement. We also offer ongoing UX support retainers for continuous improvement.
Know something is off but not sure what?
Get a comprehensive UX audit with clear, prioritized fixes.